Return and Refund Policy
You may return any unopened item you have purchased from www.SeraphimSupplements.com or www.SeraphimSupplements.org within 30 days from the delivery date for a full refund of the purchase price (minus shipping/handling fees), or for a replacement item. If you purchased an item and are not satisfied with the results, please contact us and we will work with you to help ensure you get the results that you want. Our Goal is to help you reach Your Goal! Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order.
The item must be returned in good condition, and with all paperwork and accessories to ensure full credit. Our standard return policy does not apply to all items. Exceptions to our standard return policy include gift cards and clearance items.
Here are the basic steps for returning an item:
• Please refer to your packing slip for order information.
• Pack the item securely in the original package, if possible.
• Enclose the original packing list with the item. Be sure to keep a copy for your records. If you cannot send your packing list, please include your order number, order date, billing name, and address with the item.
• All return shipping charges must be prepaid. We’re sorry but we cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to Seraphim Supplements.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
• Damaged/Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 7 days of delivery. Please supply the Representative your order number and item number from your original confirmation email or your order history online. The Representative will also need your email address and phone number. Seraphim Supplements will make every reasonable effort to replace the item in a timely manner.
• If there is extensive damage to the packaging, contact a Customer Service Representative upon receipt. Please have your order number and item number available when you contact the Customer Service Representative.
• Please call Customer Service at 636-486-5266 for specific return instructions.